Toll-free line
0123 456 789
This number works fast for calls within the country
colony Support: Fast help by phone
Dhaka-based colony Contact Team talks on the phone to provide direct assistance with colony Help Center, account, and colony Login
Download colony App See general questions
4 quick facts about colony Support
4.7
Average rating
43,911
Review count
110K+
Active users
99.8%
Service uptime
colony Contact number
We have tested the call route once; Dhaka-based users typically get a fast line between 10 AM and 8 PM
International calls
+880 1234 567890
A separate line is kept for international users
Call times for 4 regions
We have matched this schedule with the help center
| Region | Time | Status | Note |
|---|---|---|---|
| Dhaka | 9 AM - 10 PM | Active | The busiest time is 6 PM |
| Chattogram | 10 AM - 9 PM | Active | bKash users get quick responses |
| Rajshahi | 9 AM - 8 PM | Active | Nagad questions receive separate support |
| Khulna | 10 AM - 8 PM | Active | Rocket related notes upfront |
Other contact methods
Direct Help Center
Contact information is kept in one place; understand the format from colony Help Center
Open Help CenterIn-app message
If you send a problem from the colony App, you can also attach a screenshot; this makes the issue understandable in 2 minutes
Login to colonyBrief instructions about bKash, Nagad and Rocket
Bangladesh users typically mention bKash, Nagad, and Rocket first
Before calling, write down the account number and the time of the last transaction so Dhaka agents can handle the task in one call
The colony Support team checks this information over the phone, so the answer comes quickly, and unnecessary questions decrease
3 steps to colony Support
1. Get colony App
Open the APK file on Android 8+ devices; setup is easy
2. Login to colony
Once logged in, the help center will open
3. Talk on the phone
Describe the problem type, and read the screen number aloud
Last step: download the colony App
If you have phone issues, you will find colony Support, colony Contact, and colony Help together; the setup is kept clear for bKash, Nagad, Rocket users.
Download colony App